1. Send your request
Use the button below to contact support with the subject “Cargo Truck account deletion”. Send the message from the email linked to your account when possible and include your player ID from the in-game profile. Do not send a password, login code or store receipt.
2. Verify ownership
To protect accounts, we may ask you to complete a fresh email, Apple or Google sign-in challenge or confirm limited account details. We never ask for your password or full payment-card details.
3. What deletion removes
Deletion permanently removes or irreversibly anonymizes your account identity, profile, garage, vehicles, tuning, gameplay progress, virtual balances, run history and leaderboard association. You will lose access to Coins and virtual items, and the account cannot be restored after completion.
4. What may be retained
We may retain the minimum purchase, ledger, security or dispute records required for store reconciliation, tax, accounting, fraud prevention or legal compliance. Retained records are isolated from gameplay, used only for those purposes and deleted or anonymized when the applicable obligation ends.
5. Timing and confirmation
We will acknowledge the request and normally complete verified deletion within 30 days. We will tell you if law requires more time or limited retention, and confirm when processing is complete.
Contact us
Questions, privacy requests and legal notices for Cargo Truck may be sent to PT. OPEN SOFT ASIA at:
support@opensoft.asia